Requests for guest rooms at the Ronald McDonald House must be made through the provider/referring partner where the child is receiving medical treatment.  A healthcare provider or social worker will submit a request on a family’s behalf.

If you are a family looking to request a room at the House, please contact your healthcare provider or social worker to begin the registration process.

Who Can Stay

The Ronald McDonald House of Charlotte is a 28-bedroom, 35,000 square foot home-away-from-home for families that have children who are receiving treatment in area medical facilities. To complete the registration process to stay at the House, your family must meet the following criteria (Please note rules have been updated to reflect our COVID-19 Policies): 

  • The patient must be younger than 22 years of age. 
  • Live outside Mecklenburg County (NC). ​
  • Meet medical facility admission guidelines.
  • Successfully complete a background check. 

For the protection of the guest families staying at the RMHC of GC House the following persons will NOT be admitted:

  • Anyone having or having been exposed to COVID-19 and any symptoms associated with COVID-19, not limited to, fever (greater than 99.5), difficulty breathing, cough, muscle pain, chills, sore throat, loss of smell or taste, nausea or vomiting, diarrhea, headache and/or congestion or runny nose. 
  • Anyone with disruptive and irresponsible behavior. 
  • Anyone under investigation by the Department of Social Services/Child Protective Services. 
  • Anyone who has criminal charges, pending or current convictions, i.e., (child abuse, murder, arson, sex crimes, domestic violence, indecent exposure). 
  • Anyone who has been convicted of assault, drugs, or theft within the past 7 years. 
  • Any person who is under the influence of drugs that are not prescribed or any person currently participating in a drug treatment program.

*Please note, completing a family room registration does not guarantee room availability.  Because of the large volume of room requests, the Ronald McDonald House Charities of Greater Charlotte does not reserve rooms or accept reservations. Once the family registration has been submitted the Family Services Manager will call your family to confirm room availability.  If you have any questions, please contact the Family Services Manager at 704.288.5280 or

We look forward to welcoming your family!