Volunteer Resources

Greetings fabulous House Operations Volunteers – and thanks for ALL that you’re doing to help our guest families! On this page, you’ll find links to important training videos, House Operations documents, and other goodies that will help you on your way to serving at the Ronald McDonald House Charities of Greater Charlotte. Remember, if you ever have questions, don’t hesitate to reach out to Leslie Teiro at leslie@rmhclt.org or 704-288-5320.

Volunteer Training Videos

Shadow Shift

Room Turnover 

Safety Video

Meal, Casserole, and Baking Team Videos

Group Volunteer Meal Team Video

Food Safety Guidelines 

Volunteer Scheduling 
After viewing the training videos please contact Leslie Teiro at leslie@rmhclt.org to schedule your Shadow Shift for hands on training.

After your Shadow Shift is completed you will use VicNet to login to your volunteer account to schedule future shifts.
You will receive an email with your username and password from Leslie, and then you can login to VicNet from any computer.

Volunteer Training Downloads